Questions about Forecasts, Insiders, your account, or billing? Browse the common ones below or reach us directly. We answer every inquiry personally.
Frequently Asked Questions
What does a forecast actually tell me?
Run any ticker through the Get the App and the Eltrove Engine returns a lean for the next two weeks (up, down, or no clear lean), a confidence badge (low, medium, or high), and the plain-English why behind the call, with the linked news driving it. It is not a price target or a drawn price line. It reads the news first: headlines, earnings, and analyst moves. No brokerage is required to forecast.
How much does a forecast cost?
Every account includes one forecast a day. Eltrove Plus, available in the iPhone app, adds unlimited forecasts. Prepaid credits from before Plus still work but are no longer sold.
Can I check how accurate the forecasts are?
Yes. Every call is timestamped and scored against what actually happened. The live public Scorecard pulls directly from the backend, so you see real results, not marketing claims. None of this is investment advice.
What is Insiders?
Insiders is a live feed of who bought what among the people who move markets: members of Congress, the Cabinet and senior executive branch, and corporate insiders such as CEOs, CFOs, directors, and 10% owners. It pulls real filings only, from SEC EDGAR Form 4, House and Senate Periodic Transaction Reports, and executive-branch disclosures. Transactions are labeled as filed (BUY, SELL, GRANT, GIFT, TAX, EXERCISE, CONVERT, DISPOSE). You can follow people and companies, and search by name, state, or company.
Does Insiders predict what insiders will do next?
No. We surface filings as they are disclosed, we do not front-run them. Congressional disclosures carry the statutory filing lag of roughly 45 days, and we show that honestly. Insiders is information, not investment advice.
Does Eltrove trade for me?
No. Eltrove shows forecasts and public trade filings. It does not connect to your brokerage or place trades. Any decision to buy or sell is yours, made in your own account.
Does Eltrove hold or touch my money?
No. Eltrove never holds, touches, or has custody of your funds, and never will. Forecasts and Insiders involve no funds at all.
My forecast is taking a while to load.
Most forecasts return in seconds. If a lookup hangs longer than a minute, the engine may be under heavy load. Pull down to refresh in the app and try again. A credit is only spent on a completed forecast. If the issue persists, contact support and we will look into it.
How do I cancel my subscription?
Eltrove Plus is billed through Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Eltrove and tap Cancel Subscription. Cancellations take effect at the end of your current billing period. If you ever subscribed on the old Eltrove website, email support@eltrove.com and we will cancel it for you.
Can I get a refund?
If something went wrong with a purchase, such as forecast credits that were charged but not delivered, email support@eltrove.com and we will make it right. We review every request personally.
I can't sign in.
Sign-in happens only in the iPhone app, with Apple or Google; the website has no sign-in. Update Eltrove to the latest version from the App Store and try again. Contact us if the issue persists.
I paid but my credits have not shown up.
Payment confirmation can take up to 60 seconds to reflect. Pull down to refresh in the app. If your credits still have not appeared after a few minutes, contact us at support@eltrove.com with your payment confirmation and we will resolve it immediately.